certemy
January 22, 2023
During our recent fireside chat, we collaborated with customers to identify 11 ways professional credentialing boards are coping with COVID.
This was one of the most common responses.
Another popular response to quarantine restrictions combined with limited test center availability for in-person testing.
A response to professionals having less time available as they balance work and family. Also a response to increased financial hardship.
Another response to financial hardship.
A response to the need to keep developing education and testing content with limited ability to meet in person. Obviously applicable to any workshop or similar group activity. Popular technology tools include Zoom, Skype, Google Hangouts, and GoToMeeting.
Another WFH (Work from Home) response. Some boards were caught out when staff could no longer answer support phones physically tied to the office. Virtual phone systems route incoming calls to staff cell phones so they can support professionals from anywhere. Popular technologies include TalkRoute, RingCentral, DialPad, and MightyCall.
Chat has emerged as a popular complement to phone support. Chat allows staff to support professionals from anywhere outside the office. Some professionals, especially millennials, prefer chat to phone support. Some boards say chat is more efficient than phone support because staff can engage in several conversations at the same time. Technology options include ZenDesk, tawk.to, Drift, and HappyFox.
This allows professionals to share experiences with their peers and exchange tips on how to cope and respond. It also provides an easy way for boards to stay connected with their professionals. By keeping a pulse on what is concerning professionals, boards can modify programs as needed — for example, reducing fees for professionals facing layoffs or furloughs.
Boards that have not yet gone paperless are now making this a priority. Paperless systems eliminate office visits to pick up physical application and renewal packets plus many other financial benefits.
This response avoids the need to visit to the bank to deposit checks and money orders. A chore at the best of times, this simple task has become more onerous with quarantine restrictions and limited bank hours.
This response again eliminates office visits. Replace print and snail mail with an online directory/registry, automated status verification letters, and digital badges. Digital badging vendors include Credly and Badgr. We provide auto-generated real-time registries and automatic distribution of digital certificates.
Certemy helped us intake an entire field of counselors in a very short period and allowed us to achieve a goal that would have otherwise been unachievable. The software has already paid for itself, and we plan to move the rest of our certifications to Certemy very soon.
Learn how much you could save with automated workflows related to license and certification verifications.