The Idaho Board of Alcohol/Drug Counselor Certification (IBADCC) Deploys Certemy as Their Online Software Platform for Professional Certification Management

LOS ANGELES, CA—March 30, 2021—Certemy, a leading provider of certification management software for professional certification boards, is pleased to announce that IBADCC has deployed Certemy as their software platform for online professional certification. Certemy is now helping IBADCC process online certification applications and renewals for substance abuse counselors and prevention specialists with greater efficiency, higher completion rates, and lower administrative costs.

“We needed to streamline and automate our labor-intensive paper-based program,” said Becca Stickney, Executive Director of IBADCC and Founder/CEO of Pique Consulting. “Certemy has helped us reduce processing times, lower operating costs, and provide our certificants with a self-directed online solution that automatically guides them through our requirements with far fewer phone calls and emails.”

Problems Solved by Certemy for IBADCC

IBADCC needed to automate a manual system that generated too much paper and led to lengthy review and approval times because board staff could only visit the office once a month to process applications.

IBADCC also needed an online system that would allow staff and board members to review and approve applications at any time without a special trip to the board’s office.

IBADCC also wanted a platform that would proactively guide candidates through their certification requirements to reduce the volume of emails and phone calls from candidates wondering what to do next and with automated reminders to keep everyone on track.

IBADCC also wanted a solution that would allow candidates to upload Continuing Education Units (CEUs) as they completed them rather than all at once.

Finally, IBADCC wanted an automated payment processing option to eliminate weekly trips to the bank to deposit checks and money orders manually

Certemy’s Certification Management for IBADCC

Certemy solved all these problems and more for IBADCC with the following features and benefits:

• Certemy provides IBADCC staff, board members, and counselors with a common system to track every new application, so all parties are always on the same page. The shared database eliminates the need for staff to review email threads and paper records to understand a particular applicant’s status.
  
  
• IBADCC candidates can complete forms and sign documents electronically, with instant updates to the board’s certification database, saving everyone significant time and effort.
  
  
• IBADCC staff can instantly request additional or corrected information via email alerts as they review submissions rather than make notes and send emails or letters later.
  
  
• IBADCC candidates can upload their CE certificates of completion at any time as they complete them.
  
  
• Certemy provides dashboards and reports that help IBADCC track certificant status at a glance and lets them proactively identify and resolve issues as they arise.
  
  
• Certemy automatically generates and saves a digital certificate for each successful candidate online in a digital wallet, so IBADCC does not have to print and mail physical cards. Candidates can download and print their certificates the moment their application is approved.
  
  
• IBADCC staff can now work from home if circumstances make it difficult or impossible for them to work in the office.
  
  

Why did IBADCC choose Certemy?

IBADCC came to Certemy after reviewing other solutions that offered similar functionality but with less configurability and higher costs.

• Reasonable Annual Cost with No Upfront Fees — IBADCC needed affordable and predictable annual pricing. They also wanted to avoid substantial up-front fees for setup and training. Certemy offers annual all-in-one pricing that includes implementation, training, support, and monthly software updates.
  
  
• Comprehensive Cloud-Based Solution — IBADCC wanted an online solution that provided everything they needed to automate their certification program from beginning to end. Certemy’s modern, cloud-based software platform includes centralized data and document management, online forms for data capture, document uploads, automated task reminders, CE tracking and auditing, integrated payment processing, electronic signatures, website integration, and more. The board also wanted a cloud-based solution with iron-clad data security.
  
  
• Modern, User-Friendly Interface — IBADCC wanted to provide counselors and board staff with a modern, mobile-friendly user interface that was simple to use and easy on the eye. They especially liked Certemy’s checklist paradigm for presenting requirements to candidates. This checklist approach makes it easy for candidates to see what they have done, where they are in the process, and what they still need to do.
  
  
• Ability to Change Credentials in Minutes Without Programming — IBADCC loved Certemy’s visual configuration approach that allows non-technical board staff to make changes to existing credentials in minutes and build entirely new credentials in hours — without programming.
  
  

About the Idaho Board of Alcohol/Drug Counselor Certification (IBADCC)

The Idaho Board of Alcohol/Drug Counselor Certification exists to provide certification for substance abuse counselors and prevention specialists in the State of Idaho. Through IBADCC certification and renewals, addiction professionals ensure they are maintaining continuing education requirements and ethical standards of care for their clients. IBADCC is a member board of the International Certification & Reciprocity Consortium (IC&RC). Learn more about IBADCC at ibadcc.org.

About Pique Consulting

Based in Minneapolis, MN, Pique Consulting is a full-service Association Management Company. Pique specializes in the development and maintenance of professional education offerings, including certification programs, online learning, and book publication. Learn more about Pique Consulting at piqueconsulting.net.