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Customer Testimonial

Case Study

30% More Certification Revenue ยท 50% Lower Staffing Costs

Certemy helped us intake an entire field of counselors in a very short period of time and allowed us to achieve a goal that would have otherwise been unachievable. The software has already paid for itself and we plan to move the rest of our certifications to Certemy very soon.

Van Burnham

Executive Director, Mental Health & Addiction Certification Board of Oregon


Challenge

Tasked by the state of Oregon to credential many thousands of new unlicensed Mental Health workers by end of 2019.

Board could not have taken on the new credential with current staff and old manual process and the expansion opportunity would have been lost.

Historically confined to a single office, in Portland, limiting reach to outlying regions.

Needed extensive data analytics that would have been impossible with paper applications and manual data entry.

Certemy Solution

Automate the end-to-end certification process for the new mental health credential.

Use automatic reminders to keep professionals and board staff on task and on time.

Manage all documents in one place online where they are easy for board staff and professionals to find and share.

Integrate self-enrollment and real-time registry into the MHACBO website.

Benefits

Grew certification revenues by 30%.

Reduced staffing costs by 50%.

Added a new credential for thousands of new counselors in a few months.

Greatly reduced the amount of paperwork and number of phone calls and emails required to process the new credential.

Transitioned from 10 staff in one location to 10 staff across 5 locations serving twice as many counselors and enabling the board to build a stronger presence statewide.

Positioned board to take on more credentials driving more revenue.

Certemy Solutions

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