Regulation in the time of COVID-19 — An Executive Director's Perspective

Interest In Learning More?

Learn how much you could save with automated workflows related to license and certification verifications. 

Tobi Zavala, Executive Director, Arizona State Board of Behavioral Health Examiners, explains how she's managed the challenges of regulating during a global pandemic and shares some great insights on what's next for the regulatory community after COVID-19.

About Tobi Zavala

Tobi Zavala is the Executive Director of the Arizona State Board of Behavioral Health Examiners (AZBBHE). She was appointed as the Executive Director of AZBBHE more than five years ago after first serving as Interim Executive Director, Deputy Director, Assistant Director, and Compliance Officer. Tobi is a graduate of Arizona State University where she received a Bachelor of Social Work.

Tobi’s goals for AZBBHE are to maintain the safety and welfare of the public, ensure applicants and licensees are treated fairly and equitably, and monitor behavioral health and licensing trends to keep the Board aligned with federal and national standards. Tobi’s passion is to ensure that she and her staff strive for continual improvement in Board operations. Her commitment to the Board and committee members, the public, and licensees is that she will enhance processes and procedures where possible, while maintaining the integrity the regulated community has come to expect from her Agency.

Tobi is also a board member for the American Association of State Counseling Boards (AASCB), serving in the role of Executive Director Representative.

About the Arizona State Board of Behavioral Health Examiners

The mission of the Arizona State Board of Behavioral Health Examiners is to establish and maintain standards of qualifications and performance for licensed behavioral health professionals in the fields of counseling, marriage and family therapy, social work and substance abuse counseling and to regulate the practice of licensed behavioral health professionals for protection of the public.

About Certemy

Certemy is a leading provider of affordable, easy-to-use certification management software for professional certification boards. Our platform streamlines and automates certification workflows to help certification boards become more efficient, transparent, and agile while reducing IT costs and administrative burdens.

Certemy delivers the lowest cost of ownership for any comparable solution with predictable Software-as-a-Service (SaaS) pricing with no implementation, training, or change fees. We also provide the only certification management solution that allows board staff to change application and renewal processes themselves without IT help or programming. Our platform scales to support boards of every size — from those managing a few hundred professionals to those managing over 100,000.

An active member of the credentialing community, Certemy is a proud member of The Council on Licensure, Enforcement and Regulation (CLEAR), the Institute for Credentialing Excellence (ICE), and the Association of Test Publishers (ATP). Learn more about Certemy at