Managers in the Telehealth industry must be aware of the complexity of compliance automation and professional certification management. Whether a manager is tasked with ensuring safety protocols or managing a growing team of medical professionals, keeping up with national and international standards of compliance is increasingly complex—especially as the use of telehealth grows rapidly.
At the same time, when the telehealth industry is adapting quickly to meet the needs of both complex technology and life-saving medical professionals,a strong focus on compliance is the only way to ensure that standards are kept and continuous impovement made. An HR executive must be familiar with the approaches and tools available for automating compliance and certification management that apply to their industry.
An effective approach to automation compliance begins by considering the scope and complexity of compliance regulations. When looking at a particular regulation, HR professionals should ensure that they have a strong understanding of the technical, operational and personnel requirements in order to ensure that the organization can meet the applicable standards.
While organizations may have existing processes in place, organizations should consider an automation platform that has the ability to process workflow tasks and provide swift approval or denial of particular tasks. This is an important aspect to ensuring that an organization is equipped to quickly address any compliance changes. By automating analog processes, the process of approval can happen quickly and efficiently, which can dramatically reduce time and resources spent on compliance.
In addition to automation of the approval process, a strong compliance automation system should also provide useful analytics. A manager or HR executive should consider providing data and reporting capabilities in order to track progress, analyze trends, and identify any potential compliance risk areas that may need to be addressed. This approach can provide a clear picture of any areas where processes may need to be adjusted, or if any improvements or new strategies need to be implemented.
When considering professional certification management, HR executives should focus on enabling organizations to do the following: develop a selection process for new employees, orient and train new personnel, track the current status of existing personnel, and ensure that personnel certification is preserved and updated when necessary.
Automation can help reduce the amount of manual labor necessary, as well as the number of steps that a manager must undertake in order to ensure that they are compliant with the applicable regulations. An organization can use an automated system that has the ability to query a prospective employee or existing personnel, generate reports, and maintain score and performance tracking.
Finally, HR professionals should also consider leveraging artificial intelligence in order to aid their compliance and certification management. AI tools can help pre-screen applicants, detect potential fraud or errors in certification documents, and alert managers when potential certification violations exist. Additionally, AI can also help to quickly analyze data associated with regulatory changes to streamline process and save valuable time.
Although compliance automation and professional certification management can seem daunting, with careful planning and a plan of action in place, an HR executive in the telehealth industry can successfully implement these elements to ensure their organization is up to date and in compliance with the necessary standards.