Proper management of employee certifications is critical to the success of any business in the healthcare industry, but in the telehealth industry, the process is particularly vulnerable to mistakes. HR executives face unique challenges when it comes to certifying and tracking their staff’s credentials, and forgoing a certification tracking system can have profound implications for sector-wide regulations. In certain specialties, certifications are strictly monitored and often outside forces, such as accreditation bodies, expect organizations to keep vigilant records of credentialing and training. Failure to adhere to industry guidelines can open organizations up to substantial risks.
Without a certification tracking system, HR executives can quickly fall behind on the progress of their staff and be unable to easily identify credentials that are expired or lapsing. This would likely require an expansive manual system and ample manpower to handle the verification process, dramatically increasing costs and reducing efficiency. As telehealth organizations expand and new talent is brought on board, companies that lack an automated system are likely to miss information and inaccurately record or track important credentials. Without proper records, organizations are at risk of regulatory compliance issues and run the risk of hefty fines or penalties.
In addition to the costs associated with mandatory regulations, organizations that don’t practice proper credentialing risk their reputation in the industry. Patients are increasingly sophisticated and demand the highest level of care that is delivered by qualified clinicians. It is essential for professional organizations to make sure that their staff is licensed, board certified, and have completed all necessary certifications prior to treating customers. If a telehealth organization fails to keep these credentials up-to-date, it can lead to major problems and even legal issues.
The staff at a telehealth organization is one of the most valuable assets, and maintaining certification records is essential for set organization goals. The substantial risk that comes with neglecting certification records is not to be taken lightly, and organizations can face significant repercussions for lack of updated documentation. It is therefore essential for HR executives in the telehealth industry to recognize the importance of certification tracking and implement a system that is designed to stay on top of training, credentials, and other qualifications. Doing so will not only meet compliance goals, but also boost the overall efficiency of the organization while protecting its reputation and reducing the risk of litigation or legal action.