ICAADA Case Study

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Justin Beattey, Deputy Director of the Indiana Credentialing Association on Alcohol and Drug Abuse (ICAADA), explains how his board was able to reduce application and renewal processing times from 60 days to 3 while cutting office expenses by 15% and reducing inbound phone calls and emails by 30%.

About Justin Beattey

Justin holds multiple peer recovery and clinical-related credentials. He works alongside the behavioral health community to strengthen the workforce through education, support and advocacy for marginalized populations and those seeking or in recovery. His dedication to the mentality of ‘any positive change’ and ‘any pathway of recovery’ allows all to feel included in the recovery process. Justin continues to work towards advancing the efforts of those who wish to ensure there is equity in the recovery process for everyone.


Indiana Credentialing Association on Alcohol and Drug Abuse (ICAADA) advances the field of alcohol and drug abuse through co-occurring disorders prevention and treatment through the provision of addiction professional testing. ICAADA provides substance use professionals with continuing education by offering credentialing and training programs, advocacy, and membership services.

About Certemy

Certemy is a leading provider of affordable, easy-to-use certification management software for professional certification boards. Our platform streamlines and automates certification workflows to help certification boards become more efficient, transparent, and agile while reducing IT costs and administrative burdens.

Certemy delivers the lowest cost of ownership for any comparable solution with predictable Software-as-a-Service (SaaS) pricing with no implementation, training, or change fees. We also provide the only certification management solution that allows board staff to change application and renewal processes themselves without IT help or programming. Our platform scales to support boards of every size — from those managing a few hundred professionals to those managing over 100,000.

An active member of the credentialing community, Certemy is a proud member of The Council on Licensure, Enforcement and Regulation (CLEAR), the Institute for Credentialing Excellence (ICE), and the Association of Test Publishers (ATP). Learn more about Certemy at certemy.com.