LALB is now using Certemy to provide Louisiana-based auctioneers with an online platform for license renewals and first-time applications.

LOS ANGELES, CA—December 29, 2020—Certemy, a leading provider of professional licensing management software for state licensing boards, is pleased to announce that the Louisiana Auctioneers Licensing Board has deployed Certemy as their online software platform for professional licensing. Certemy is helping LALB process license applications and renewals faster with higher completion rates and fewer errors.

“Certemy is the perfect online licensing system for us,” said Sandy Edmonds, Executive Director for the Louisiana Auctioneers Licensing Board. “The transition from our paper-based system has been very easy for our licensees, and the onboarding process was a breeze. I love how easy it is to review and approve submissions online. And the online payment processing feature has allowed us to collect our licensing fees faster and easier than ever before.”

What problems is Certemy solving for LALB?

The biggest problem Certemy solved for LALB was excessive paper handling. LALB’s annual renewal period required endless hours spent opening envelopes, unfolding paper, removing staples, rekeying data into an Access database, keying credit card numbers into a credit card processing machine, and manually entering payments into QuickBooks. And that was just for inbound renewals. Requesting additional or missing information, and printing and mailing renewed licensing documents was a similarly slow and laborious process.

Certemy’s Professional Licensing Management Solution

Certemy solved all these problems and more for LALB. Specifically, Certemy provides the following features and benefits:

• Licensees can now submit applications and supporting documentation online instead of physically mailing them or delivering them by hand. This translates to faster processing and a guaranteed 100% record retention. It also makes it easy for both parties to check submission status and review evidence documents in minutes rather than hunting through emails and filing cabinets.
  
  
• Certemy provides LALB staff and licensees with a standard system to track every application and renewal, so both parties are always on the same page. The shared database eliminates the need for staff to review email threads and paper records to understand the status of a particular application or renewal.
  
  
• Licensees can complete forms and sign documents electronically, with instant updates to the system database, saving everyone significant time and effort.
  
  
• LALB staff can review applications and other documents as soon as they are submitted online rather than waiting for a snail mail packet.
  
  
• LALB staff can instantly request additional or corrected information via email alerts as they review submissions, rather than make notes and send emails or letters later. Certemy stores these information requests online, simplifying another state record retainment requirement.
  
  
• Certemy provides dashboards and reports that help LALB track their licensing program’s status at a glance and lets them proactively identify and resolve issues as they arise.
  
  
• Certemy automatically generates and saves a digital license card online, so LALB does not have to print and mail physical cards.
  
  
• LALB staff now can work from home if circumstances make it difficult or impossible for them to work in the office.
  
  

Why did LALB choose Certemy?

The Board came to Certemy after reviewing other solutions that offered similar functionality but with less configurability and higher costs.

• Reasonable Cost — Like most state boards operating on a tight budget, LALB needed affordable and predictable pricing. Certemy offers annual all-in-one pricing that includes implementation, training, support, and monthly software updates. Also, because Certemy’s instant configuration features allow staff to change licensing requirements without programming, the LALB knows they won’t have to worry about unexpected change fees down the line.
  
  
• Comprehensive Solution — LALB wanted a solution that provided everything they needed to automate their online licensing process from beginning to end. Certemy’s professional licensing management software platform includes centralized data and document management, online forms, document uploads, automated task reminders, CE tracking and auditing, integrated payment processing, electronic signatures, real-time licensee registry, website integration, and more.
  
  
• Friendly Staff with Industry Experience — LALB felt confident discussing their licensing automation goals and aspirations with Certemy. Our team includes former state regulators who understand licensing board challenges and work diligently to translate that inside knowledge into software that solves real-world needs with no unnecessary bells and whistles.
  
  

About the Louisiana Auctioneers Licensing Board

The Louisiana Auctioneers Licensing Board regulates and licenses persons providing auction services to the general public in the State of Louisiana. LALB’s mission is to protect consumers and assure the highest degree of professional care and conduct on the part of auctioneers.