The West Virginia Board of Occupational Therapy (WVBOT) Selects Certemy for Professional Licensing Management

LOS ANGELES, CA—December 1, 2020—Certemy, a leading provider of professional licensing management software for state licensing boards, is pleased to announce that the West Virginia Board of Occupational Therapy is now live with Certemy. WVBOT is using Certemy to automate its professional licensing program for occupational therapists throughout the state of West Virginia. Certemy is helping WVBOT process applications faster with higher completion rates and fewer errors.

“Certemy allowed us to transform our program from minimal automation and no database to full automation with an online database that keeps all our licensing data and documents in one place. This has made life so much easier for me and our applicants,” said Vonda Malnikoff, Executive Secretary for WVBOT. “Certemy was quick and easy for us to learn and deploy, and I love being able to make system changes myself without having to ask someone to do it for me.”

What problems will Certemy solve for WVBOT?

Before Certemy, WVBOT managed its licensing program with paper submissions and Excel spreadsheets. This manual process created several challenges, including:

• With manual applications, submitting applications was slow and laborious for licensees. Reviewing and approving those applications was equally laborious for WVBOT staff.
  
  
• With a manual database, data entry was time consuming and susceptible to errors.
  
  
• With their paper-based process, scanning and storing documents was labor-intensive.
  
  
• Collecting fees manually from licensees was a slow and challenging process, and taking checks and money orders to the bank was a chore.
  
  

Certemy’s Professional Licensing Management Solution

Certemy solved all these problems and more for WVBOT. Specifically, Certemy provides the following benefits:

• Licensees can now submit applications, payments, and supporting documentation online instead of mailing them. This translates to faster processing and a guaranteed 100% record retention. It also makes it easy for both parties to check submission status and review evidence documents in minutes rather than hunting through emails and filing cabinets.
  
  
• Certemy provides WVBOT staff and licensees with a shared system of record to track every application so both parties are always on the same page. This shared database eliminates the need for staff to review email threads and paper records to understand the status of a particular application or renewal.
  
  
• Licensees can complete forms, sign documents, and make payments electronically, with instant updates to the system database, saving everyone significant time and effort.
  
  
• WVBOT staff can review applications and other documents as soon as they are submitted online rather than waiting for a snail mail packet.
  
  
• WVBOT staff can instantly request additional or corrected information via email alerts, as they review submissions, rather than make notes and send emails later.
  
  
• Certemy automatically emails status updates and deadline reminders to applicants, so WVBOT staff do not have to send them manually.
  
  
• Certemy provides dashboards and reports that help WVBOT track the overall status of their entire licensing program at a glance and lets them proactively identify and resolve issues as they arise.
  
  
• Certemy automatically generates and saves a digital certificate online for convenient 24×7 access.
  
  
• WVBOT staff now have the option to work from home if circumstances make it difficult or impossible for them to work in the office.
  
  

Why did WVBOT choose Certemy?

After several demonstrations and discussions, WVBOT selected Certemy for the following reasons:

• Affordable — As a smaller board with limited funding, WVBOT needed reasonable and predictable pricing. Certemy offers annual all-in-one pricing that includes implementation, training, support, and monthly software updates. Also, because Certemy’s instant configuration features allow staff to change licensing requirements without programming, WVBOT knows they won’t have to worry about unexpected change fees down the line.
  
  
• Easy to Work With — WVBOT found Certemy to be easy to do business with. Certemy staff members are always available to provide expert and personable help with any question.
  
  
• Industry Experience — WVBOT felt confident discussing their licensing automation goals and aspirations with Certemy. Our team includes former state regulators who understand state licensing board challenges and work diligently to translate that inside knowledge into software that is laser-focused on solving real-world needs with no unnecessary bells and whistles.
  
  

About the West Virginia Board of Occupational Therapy

The West Virginia Board of Occupational Therapy regulates and licenses persons providing occupational therapy services to the general public in the State of West Virginia. The Board’s purposes are to protect consumers and promote the quality of occupational therapy services, and to assure the highest degree of professional care and conduct on the part of occupational therapists and occupational therapist assistants.