Certified Surgical Services Manager: Tasks and Management Beast

License Verification Tool | Certified Surgical Services Manager

Certified surgical services managers are healthcare professionals responsible for overseeing the operations in surgical services of any health care organization. Certified Surgical Services Managers (CSSM) are responsible for the overall operation and efficient administration of the facility’s entire surgical activities. They are responsible for the professional, administrative, and technical issues associated with surgical operations and services in the facility.

CSSM have an important role in managing the department efficiently and effectively. They are responsible for providing leadership in the operational management of the Unit, ensuring quality patient care, financial stability, and improving patient satisfaction. This includes a range of tasks, from personnel management to clinical management, and from managing schedules to financial administration.

While the CSSM scope of practice varies from state to state, according to the Board of Medical Specialties, roles and responsibilities of a CSSM typically consist of the following tasks:

Personnel Management

CSSMs are responsible for managing the personnel in the operating room, including the staffing levels of the medical staff, nurses, and support staff. In this capacity, they will participate in the recruitment and training of new staff, and manage employee relations, payroll, and benefits.

Clinical Management

CSSMs monitor the quality of patient care in the operating room, and ensure safety and efficiency during the procedure. They are also responsible for providing patient care management, including patient safety protocols and protocol adherence. In addition, they are responsible for establishing and maintaining clinical care standards and procedure guidelines.

Financial Management

CSSMs have a key role to play in ensuring financial stability of the surgical services unit. They are responsible for the financial management of the department including the preparation and monitoring of budgets, setting and monitoring fees, and controlling costs.

Patient Satisfaction

CSSMs are responsible for the overall customer satisfaction for the Unit. This includes creating and implementing policies and procedures in order to ensure patient rights, providing quality assurance programs, and monitoring patient satisfaction levels.

CSSMs must possess strong leadership, communication, and organizational skills. They must also be able to think critically, have problem-solving skills, and be able to work as a team. To be certified, CSSMs must have at least a bachelor’s degree in an allied health profession. They must also complete a Board-approved CSSM educational program, pass a comprehensive credentialing examination, and obtain continuing education credits.

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Topics:

Certified Surgical Services Management,

Personnel Management,

Clinical Management

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