The State of Nevada Board of Examiners for Marriage and Family Therapists & Clinical Professional Counselors Deploys Certemy as their Online Software Platform for Professional Licensing Management

LOS ANGELES, CA—December 16, 2020—Certemy, a leading provider of professional licensing management software for state licensing boards, is pleased to announce that the Nevada Board of Examiners for Marriage and Family Therapists & Clinical Professional Counselors has deployed Certemy as their online software platform for professional licensing. Certemy is helping the Board process license applications and renewals faster with higher completion rates and fewer errors. The Board will also use Certemy to streamline third-party license verification requests and plans to use Certemy’s Enforcement Management module to investigate complaints and manage disciplinary actions.

“Certemy is a great partner for us,” said Dr. Lynne Smith, Executive Secretary for the Nevada Board of Examiners for Marriage and Family Therapists & Clinical Professional Counselors. “The state requires us to provide our licensees with an online submission option for applications and renewals. Certemy allowed us to meet that requirement. The software is easy to use, the Sales and Support teams have been a pleasure to work with, and we love the company’s commitment to continuously enhancing their software.”

What problems is Certemy solving for the Board?

The biggest problem Certemy solved for the Board was their need to comply with a state mandate for providing licensees with an online submission option for applications and renewals. Before implementing Certemy’s online licensing management platform, the Board managed its licensing program with PDF forms, snail mail paper submissions, and several Access databases.

With paper applications, submitting application and renewal documents was slow and laborious for licensees. Reviewing and approving those applications was equally time-consuming for Board staff. Also, storing paper documents for each licensee for 30 years following their final year of practice, a state requirement, required considerable paper handling and storage.

Certemy’s Professional Licensing Management Solution

Certemy solved all these problems and more for the Board. Specifically, Certemy provides the following features and benefits:

• Licensees can now submit applications and supporting documentation online instead of physically mailing them or delivering them by hand. This translates to faster processing and a guaranteed 100% record retention. It also makes it easy for both parties to check submission status and review evidence documents in minutes rather than hunting through emails and filing cabinets.
  
  
• Certemy provides Board staff and licensees with a standard system to track every application, so both parties are always on the same page. The shared database eliminates the need for staff to review email threads and paper records to understand the status of a particular application or renewal.
  
  
• Licensees can complete forms and sign documents electronically, with instant updates to the system database, saving everyone significant time and effort.
  
  
• Since the state of Nevada requires the Board to store all licensee records for 30 years, Certemy’s online database also minimizes paper handling and storage requirements.
  
  
• Board staff can review applications and other documents as soon as they are submitted online rather than waiting for a snail mail packet.
  
  
• Board staff can instantly request additional or corrected information via email alerts as they review submissions, rather than make notes and send emails or letters later. Certemy stores these information requests online, simplifying another state record retainment requirement.
  
  
• Certemy automatically emails status updates and deadline reminders to applicants, so Board staff do not have to send them manually.
  
  
• Certemy provides dashboards and reports that help the Board track their licensing program’s status at a glance and lets them proactively identify and resolve issues as they arise.
  
  
• Certemy automatically publishes a real-time licensee registry to reduce the number of third-party license verification requests that the Board has to process manually.
  
  
• Certemy automatically generates and saves a digital license card online, so the Board does not have to print and mail a physical card.
  
  
• Board staff now can work from home if circumstances make it difficult or impossible for them to work in the office.
  
  

Why did the Board choose Certemy?

The Board came to Certemy after an unsuccessful attempt to deploy another third-party solution that failed to provide the stability they needed to process license applications online with confidence. They found Certemy after soliciting licensing software recommendations from fellow members of the American Association of State Counseling Boards (AASCB). After several demonstrations and discussions, the Board selected Certemy for the following reasons:

• Delightful to Work With — The Board found Certemy’s Sales and Customer Success teams very friendly and responsive. Certemy staff members are always available to provide expert and personable help with any question. With their prior vendor, the Board felt it was sometimes hard to get product support when needed.
  
  
• Industry Experience — The Board felt confident discussing their licensing automation goals and aspirations with Certemy. Our team includes former state regulators who understand licensing board challenges and work diligently to translate that inside knowledge into software that solves real-world needs with no unnecessary bells and whistles.
  
  
• Reasonable Pricing — Like most state boards operating on a tight budget, the Board needed affordable and predictable pricing. Certemy offers annual all-in-one pricing that includes implementation, training, support, and monthly software updates. Also, because Certemy’s instant configuration features allow staff to change licensing requirements without programming, the Board knows they won’t have to worry about unexpected change fees down the line.
  
  
• Product Stability — The Board had prior experience with other third-party licensing management software platforms that lacked stability and failed to the point that the board had to resort back to manual processing of paper applications. As a SOC 2 compliant software vendor, Certemy’s software delivers very high levels of system availability, reliability, and data security.
  
  

About the State of Nevada Board of Examiners for Marriage and Family Therapists & Clinical Professional Counselors

The State of Nevada Board of Examiners for Marriage and Family Therapists & Clinical Professional Counselors regulates and licenses persons providing therapy and counseling services to the general public in the State of Nevada. The Board’s purposes are to protect consumers and promote the quality of therapy and counseling services, and to assure the highest degree of professional care and conduct on the part of therapists and counselors.